We are committed to providing you with the services, training, marketing assistance, preparation support, and other components included in your selected program in a timely and professional manner. We value your trust and investment in our services, and therefore provide the following refund terms to ensure that your financial commitment is protected under the circumstances described below.
Upon receipt and successful confirmation of your payment, we will initiate the process of preparing and delivering the services included in your program. These services may include, but are not limited to:
Our objective is to begin the delivery of these integrated services within 48 hours from the time your payment is successfully received and confirmed, subject to any information, documents, or cooperation required from you to initiate the services.
We understand that timely service commencement is an important part of your decision to enroll. Therefore, if we fail to begin delivering the agreed integrated services within 48 hours of receiving and confirming your payment, you will be entitled to request and receive a 100% refund of the fees paid.
For purposes of this policy, "commencement of services" means that we have initiated the delivery of at least one of the agreed components of your program, such as training, preparation support, marketing support, consultation, onboarding, or another service included in your package.
If the services have not commenced within the applicable 48-hour period, you may contact us to request cancellation and a full refund. Once your eligibility is verified, the refund will be processed using the applicable refund/payment-processing procedure.
Once service delivery has commenced, you may still request cancellation of the program, subject to the partial-refund terms described below.
If you decide that you no longer wish to continue with the program within 10 calendar days from the official commencement of services, you may request cancellation and will be eligible to receive a 30% refund of the total fees actually paid.
The remaining 70% of the fees paid will be retained to account for services already initiated, administrative work, onboarding, training resources, preparation activities, marketing efforts, personnel time, consultations, and other costs associated with commencing and delivering the program.
The 10-day cancellation period begins on the date on which the delivery of services officially commences.
For example, if your services officially commence on August 15, your request for cancellation must be submitted within the applicable 10-calendar-day period beginning from that date.
To be considered within the eligible cancellation period, the cancellation request must be communicated to us before the expiration of the 10-day period. We recommend submitting cancellation requests in writing so that the date and time of the request can be properly recorded.
Once 10 calendar days have passed from the commencement of services, the program will be considered non-refundable.
Accordingly, no full or partial refund will be available after the expiration of the 10-day cancellation period, regardless of whether the customer has fully utilized all available services, training sessions, marketing assistance, preparation support, or other components of the program.
This provision applies because resources, personnel, training, administrative work, preparation, marketing activities, and other services may continue to be allocated to the customer throughout the program period.
For clarity, the refund structure is as follows:
You are eligible for a 100% refund of the fees paid.
You are eligible for a 30% refund of the fees paid.
No refund will be available.
Timely commencement and delivery of services may require the customer to provide accurate information, documents, approvals, availability, or other materials reasonably necessary for the program.
If a delay in commencing or delivering a service is caused by the customer's failure to provide required information, documents, responses, approvals, or cooperation, such delay will not automatically be considered a failure by the service provider to commence services within the applicable 48-hour period.
Customers are therefore encouraged to provide all requested information promptly so that the program can begin and proceed efficiently.
Any refund or cancellation request should be submitted through the designated communication channel provided by the service provider.
The request should include:
Upon receiving the request, the service provider may review the customer's enrollment, payment records, service commencement date, and applicable refund eligibility before confirming the refund amount.
Where a customer is determined to be eligible for a refund under this policy, the applicable refund amount will be processed through the relevant payment method or refund procedure.
The time required for the refund to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution involved in processing the transaction.
Any third-party processing time is outside the direct control of the service provider.
By enrolling in the program and making payment, the customer acknowledges and understands the refund structure described above.
The customer specifically acknowledges that:
We are committed to delivering the agreed services professionally and efficiently and to maintaining transparency regarding your rights, responsibilities, and available refund options throughout your engagement with us.